| Plan Features |
| Simply select the level of support you require along with the number of engineers during an 8 hour slot. For example, if you would have high traffic and would like us to handle all the Level 2 tasks during your peak hours, select two Level 2 engineers for your peak time. Similary, if you would like us to handle all the server administration and Level 1 support during your off-peak hours, choose one Level 1 engineer and one Level 3 engineer. |
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Each dedicated engineer works 8 hours per day and 6 days a week |
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Unlimited helpdesk or email support |
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Ease of communication with the assigned engineer over instant messenger |
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Well defined internal escalation policy |
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Proactive communication with datacenter or on-site staff |
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| Plan Costs |
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| » Full support for pre-sales questions/tickets |
| » Setup fee is charged one-time. Switching plans in future will not incur any setup fee |
| » Live Support on your site is included |
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