24x7x365 support
Prompt assistance from a friendly support professional ensuring guaranteed response times
White label support
100% transparent support under your brand name and corporate identity
World class security & support quality
CMMi Level 3 appraised – ISO 27001 security certified – ISO 9001 quality certified
Multichannel support desk
Helpdesk – Live Chat – Email – Monitoring alerts - tickets can be raised from any medium

OUR SERVICES

With over 20 years of stellar experience in providing outsourced technical support, we are in strong position to leverage our years of accumulated knowledge to help you with all your IT technical support outsourcing requirements.

Choose from a range of our Outsourced Web Hosting Support services portfolio which can be custom built for your business and can be scaled to your business needs. Our clients include web hosting providers, data centers, web/app developers, digital marketers, and more, who want to maintain high service uptime, deliver quality technical support and delight their clients.

Web Hosting Support
For web hosting providers and data centers.
Cloud Hosting Support
For SaaS, IaaS, PaaS providers and private cloud owners.
Technical Support
For businesses with private server infrastructure.

Why Choose Us?

There are many customer support and technical support companies providing outsourced web hosting support and server administration. So why should you choose us?

The answer is simple: the team at Hosting Support Guru is fully dedicated to provide the best value for your money. We have been in this business since more than a decade now. Moreover, the time you spend on technical support is the time that you spent away from the tasks that really matter like improving and promoting your services in order to build your customer base, think of future expansions, etc.

What Our Clients Say

Support Levels

Level 1

This is the initial Support Levels responsible for basic customer issues. They mainly handle all support incidents which can be closed by using basic tools like a web hosting control panel, custom scripts, etc.

Level 2

They are more in-depth technical Support Levels than 1st Level Support and therefore costs more as the technicians are more experienced and knowledgeable.

Level 3

The 3rd Level Support Engineers are experts in their fields and are responsible for not only assisting both 1st Level Support and 2nd Level Support, but with the research and development of solutions to new or unknown issues.

Talk with us

Talk to our support specialists for a customized plan;
built to suit your support needs.