We believe in privacy of our viewers
Information we collect
Hosting Support Guru collects information from the website in two ways: (1) passively (for example, through cookies and similar technology), and (2) actively (for example, if you send us an e-mail request).
When you visit our website, we automatically collect some information from your computer. The information includes:
Information about your computer, including (where available) your IP address, operating system and browser type. This is used for system administration, to filter traffic, to look up user domains and to report on statistics.
We also collect information when you voluntarily submit it to us. For example,
Information that you provide by submitting forms on our website. This includes registering to use the site, subscribing to services, newsletters, and alerts, registering for an event, requesting a white paper or applying for a job. Pages that collect this type of information may provide further explanation as to why your data is needed and how it will be used. It is completely up to you whether you want to provide it.
Information that you submit to us when you want to engage in business with us.
- If you contact us, we may keep a record of that correspondence
- Responses to surveys that we distribute in which you elect to participate
- Any postings, comments or other content that you upload or post to a Hosting Support Guru website
- When this information relates to or identifies you, we will treat it as “personal data”
- Sensitive Information
We do not generally seek to collect sensitive personal data through our website. If we do seek to collect such data, we will ask you to expressly consent to our proposed uses of the data. If you provide us with unsolicited sensitive personal data, you are consenting to our use of that data subject to applicable law. The term “sensitive personal data” refers to the various categories of personal data identified by GDPR and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, data about personality and private life, financial account information, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, biometric or genetic data, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).
Cookies and automatically collected information
We analyse your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and, eventually, to determine how we can tailor our website to make it a more positive and relevant user experience.
Information you provide
We use personal data that you submit to us to provide you with relevant information, process requests you submit through the website, and for other purposes which we describe at the point where it is collected. For example, we use personal data to:
- Fulfil your requests for white papers, articles, newsletters or other content.
- Create and analyse surveys or research questionnaires.
- Personalize your site experience.
- Process job applications you submit.
- Determine your suitability as a Hosting Support Guru business partner.
- Provide you with additional information about Hosting Support Guru
- Respond to technical questions you submit and request clarification if needed.
- Contact you for marketing purposes (with your consent, when required).
If you submit technical questions, we may post them on our website to help other users. However, we will not associate your full name with any posted questions.
If you contact us through our website to apply for employment opportunities with Hosting Support Guru, we may collect and store the personal data that you provide for recruiting purposes. We may ask you for information necessary for the recruiting process such as your name, contact information and technical experience. We may also process your personal data if we are required to do by law or legal process. However, before you can submit your CV/Resume, you may be required to consent to the following conditions respecting the use of your CV/Resume by Hosting Support Guru:
Hosting Support Guru its affiliates, and agents will store, access, and use the information in any jurisdiction, including jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction and
Please note that people under 18 years old are not authorized to submit recruiting information on our website.
We send emails to individuals with whom we want to develop or maintain a relationship. Our targeted email messages typically include cookies and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in an email you receive from Hosting Support Guru, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.
Combining and analysing personal data
We may combine personal data from publicly available sources, and from our email, website, and personal interactions with you. We combine this personal data to better assess the suitability of our employment opportunities with your qualifications, to send you relevant information about careers and opportunities at Hosting Support Guru, and to analyse the effectiveness of our recruitment efforts and resources.
We will not sell personal data to third parties. We generally only share personal data with our contracted service providers and advisors. However, there will be other times when we need to share or disclose personal data you provide for a specific purpose. For example:
We may need to share certain personal data, like food preferences and special accommodation requirements, to caterers, hotels, and to other business partners, if we are managing a jointly sponsored event and these other parties have a business need to know this information. We will inform you at the time of collection that the personal data will be shared with our partners and you will have the option of providing it or not providing it.
We may need to disclose your personal data to third parties if we sell or liquidate any part of our business or assets. Clients’ personal data can be one of the transferred business assets in such circumstances.
We also may provide aggregate, non-personally identifiable data (“Aggregate Information”) to third parties, including information about your access and use of the website. For example, we might provide such Aggregate Information to a third party to inform the party of the number of users of the site and the activities that they conduct while on the site.
We take reasonable steps to maintain the security of personal data collected via Hosting Support Guru’s website. Further, we make reasonable efforts to delete or destroy personal data when there is no longer a business need to retain it.
Our website may, from time to time, contain links to and from the sites of our partner networks, advertisers, and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies or sites. Please check these policies before you submit any personal data to these sites.
Processing personal information
As a global organization, personal data that we collect may be routed, stored, or transferred internationally throughout Hosting Support Guru’s worldwide organization. We have internal policies in place that are designed to ensure an equivalent level of protection is in place across our organization.
Hosting Support Guru will also use and process information submitted by you for Hosting Support Guru’s internal analytics purposes in order to advance our Core Values and Code of Business Ethics, particularly on diversity.
You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. You can do this by using our Contact Us form.
You can exercise your right to prevent marketing communications sent to you at any time by using the unsubscribe link included in every marketing email footer. In addition, you may submit your request through our Contact Us form.
If you cannot find what you are looking for here, or have a concern about our use of your personal data, please contact Data Privacy. In addition, to find the Hosting Support Guru affiliate in your country, visit our Contact Us page.