This plan carries the highest value in terms of what we offer. Under Dedicated Technical Team plan, a Dedicated Technical Team of certified engineers is assigned to work on your servers, tickets and live chats. This team is constantly monitored by an IT Operations Manager to ensure the quality levels, monitoring reports analysis, patch management, upgrades, etc.
This plan carries a fixed cost each month where in 3 system engineers and a supervisor are assigned as an extension to your company.
- Each engineer works 8 hours a day and 6 days a week
- Unlimited helpdesk or email support
- Ease of communication with the assigned engineer over Instant Messenger
- Well defined internal escalation policy
- Proactive communication with datacenter or on-site staff
- Full server monitoring and server administration included