General Questions

Don’t ask us! Ask those who are rejected during the screening process when we are hiring. We are very fussy about who we hire. We not only concentrate on the technical skills but the overall personality and attitude of the support member. We insist that all staff have very strong English skills, a talent for customer service, outstanding troubleshooting skills and at least university-level IT qualifications. Most of our staff is Certified with at least 2-3 years of experience in either ISP or Hosting industry.

We have two dedicated high-speed fibre-optic lines with DSL backup lines. The internal network is behind a firewall and we also follow a strict Internet usage and email policy within our company. Apart from this, we have 8 hours of UPS power backup as well as a generator. All our service delivery is handled via our 24×7 Network Operations Centre.

If you have resources in abundance, you shouldn’t. But if your business is like what everyone else’s is, you need to maximize your investments without sacrificing quality of support your clients receive. By outsourcing the technical support you are allowing yourself to focus your effort and money in managing, marketing and growing. We will take care of your clients the same way you would. That is our promise to you.

Customer confidentiality is something which we take very seriously. As part of the sign-up process we enter into a legally binding agreement with you which includes relevant non-disclosure clauses. We take all security and privacy issues extremely seriously and stringently insist on utmost professionalism from our staff at all times. Within our company relevant information about you and your service is only provided to staff on a need-to-know basis.

We thrive to become an extension to your company. Never do we let your clients know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Something similar to what you would have done if the support guy’s were in your company.

Plans and Pricing

Our plans and prices are reasonable and we do not provide discounts in general. We do run promotions from time to time which are either emailed or posted in forums. In case if you have queries pertaining to volume business, do request a custom quote and we shall get back to you in one (1) business day.

Once you choose your plan, you can click on the Order button which will take you to a form for placing the order. Once we receive the order details, our billing and administration department will take over and do the necessary back-office processing. You will then receive a payment link in your email and can opt to pay via PayPal or Credit Card via 2CheckOut (2CO). We accept payment from any part of the world. After you make the payment, you will receive a mail from us asking for your control panel details, server details, support desk details, company policies, etc.. Once you provide us with the necessary details, we will start our support.

If you are not satisfied with our services after signup you can contact us within 7 days and we will issue a refund of the unused portion of the service.

As you know high quality is required to keep us in the business for the long haul. Don’t let our competitive rates fool you. We offer a quality service at competitive rates because our support centre is located in India. We attract and keep the best talented support engineers for our customer support services. We own the support centre and not outsource it further to third parties.