Per Ticket Plan is the simplest plan that we offer for outsourced help desk support and is ideal for web hosting companies and web hosting resellers who have low volume of support tickets yet need 24×7 coverage for support. The plan covers complete transparent support for your end-customer’s issues through helpdesk, email and live chat. Under this plan our qualified support engineers answer support tickets on your helpdesk. Complete anonymity is maintained while handling the support requests. Our helpdesk team provides 1st Level and 2nd Level support coverage round-the-clock from our 24×7 Network Operations Centre under your brand name.
No server administration tasks or server monitoring is done under this plan – though you have the option to club this with either of our Server Management Plan option.
Packages (Standard SLA - 60 min response time)
|Startup / Beginner / Essentials||Regular / Intermediate / Professional / Business||Enterprise / Prime / Premium|
|20 tickets||20 tickets||50 tickets|
|20 minutes ||50 minutes
|US $70 per month||US $120 per month||US $250 per month|