FAQsWhat is dedicated technical support? Dedicated technical support involves assigning a team of certified engineers who work exclusively for your company, managing your servers, handling tickets, and providing live chat assistance. This team ensures personalized and consistent support tailored to your specific needs. How does the onboarding process work? Our onboarding process includes understanding your business requirements, building a suitable support team, conducting comprehensive training through a "train-the-trainer" approach, and establishing regular reporting and communication channels to ensure alignment with your business goals. What are the working hours of the dedicated support team? Each dedicated engineer works 8 hours a day, 5 days a week. We offer flexible scheduling to align with your business hours and can provide coverage during your peak times or specific time zones as needed. How do you ensure the quality of support provided? Our dedicated support teams are monitored by an IT Operations Manager who oversees quality levels, analyzes monitoring reports, manages patch deployments, and handles upgrades. We also have a well-defined internal escalation policy to address issues promptly. What communication channels are available with the support team? You can communicate with your assigned engineer via Instant Messenger for real-time interactions. Additionally, we offer live support on your site and proactive communication with your data center or on-site staff to ensure seamless operations.

At less than US$ 1.00 per day you can engage with us to keep an eye round-the- clock on your servers and networks.