Helpdesk Support

Helpdesk Support

These are the simplest support plans that we offer for outsourced web hosting support. Under these plans we provide ticket support on your helpdesk or via email. No server administration task or server monitoring is done under this plan as it mainly deals with ticket support. You do have the option to club this plan with Server Management. We understand that when we support your clients, we are representing your company, and your brand image. You have an assurance of pure white-label service and an unparalleled level of support experience for your clients. Complete anonymity is maintained while handling the requests.

Our 24×7 Help Desk Support Plans combine the experience of world-class Microsoft certified, Red Hat certified and Cisco certified systems engineers and network professionals. Our helpdesk team provides 1st Level and 2nd Level support coverage round-the-clock from our 24×7 Network Operations Centre. We’re there for you even when you are not. We will pro-actively communicate with your datacentre to help get your server back online and stable, should any issues arise. Look no further if you plan to outsource help desk customer support.

OUR PLANS

Shared team. Shared costs. Pay only for what you use.
Works best if you are a small to medium business, your support volume is fairly low, and your infrastructure is not very complex.
Under our Helpdesk Support Plans we currently offer you a choice of three packages:
Essentials
  • Best suited for growing web hosting startups
  • Includes 20 support instances via helpdesk, email or live chat
  • Guaranteed 60 minutes’ response time
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Regular
Recommended
  • Best suited for growing web hosting startups
  • Includes 20 support instances via helpdesk, email or live chat
  • Guaranteed 60 minutes’ response time
  • Includes 20 phone support minutes.
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Prime
  • Best suited for growing web hosting startups
  • Includes 20 support instances via helpdesk, email or live chat
  • Guaranteed 60 minutes’ response time
  • Includes 50 phone support minutes.
  • 24/7 basic server monitoring

All plans include

  • Support delivery through email or helpdesk
  • Support for any number of servers
  • 24×7 – 365 days uninterrupted coverage
  • Level 1 and Level 2 technical support
  • Basic pre-sales questions handled
  • Monthly ticket usage report
  • Guaranteed 60 minutes’ response time

Looking for a tighter SLA? Need greater number of helpdesk tickets?

Help us build a custom support plan for your needs.

Alternatively, Talk to our support specialists to discuss support options.