Help Desk Outsourcing Services
These are the simplest support plans that we offer for outsourced helpdesk support. Under these plans we provide ticket support on your helpdesk or via email. No server administration task or server monitoring is done under this plan as it mainly deals with ticket support. You do have the option to club this plan with Server Management. We understand that when we support your clients, we are representing your company, and your brand image. You have an assurance of pure white-label service and an unparalleled level of support experience for your clients. Complete anonymity is maintained while handling the requests.
Our 24×7 Helpdesk Support Plans combine the experience of world-class Microsoft certified, Red Hat certified and Cisco certified systems engineers and network professionals. Our 24×7 helpdesk support team provides 1st Level and 2nd Level support coverage round-the-clock from our 24×7 Network Operations Centre. We’re there for you even when you are not. We will pro-actively communicate with your datacentre to help get your server back online and stable, should any issues arise. Look no further if you plan to outsource helpdesk support.
COST EFFECTIVE 24×7 HELPDESK SUPPORT PLANS FOR YOU!
Under our Helpdesk Support Plans we currently offer you a choice of three packages:
Essentials
- Best suited for growing web hosting startups
- Includes 20 support instances via helpdesk, email or live chat
- Guaranteed 60 minutes’ response time
Regular
- Best suited for growing web hosting startups
- Includes 20 support instances via helpdesk, email or live chat
- Guaranteed 60 minutes’ response time
- Includes 20 phone support minutes.
Prime
- Best suited for growing web hosting startups
- Includes 20 support instances via helpdesk, email or live chat
- Guaranteed 60 minutes’ response time
- Includes 50 phone support minutes.
- 24/7 basic server monitoring
All plans include
Support delivery through email or helpdesk
Support for any number of servers
24×7 – 365 days uninterrupted coverage
Level 1 and Level 2 technical support
Basic pre-sales questions handled
Monthly ticket usage report
Guaranteed 60 minutes’ response time
FAQs
Dedicated technical support involves assigning a team of certified engineers who work exclusively for your company, managing your servers, handling tickets, and providing live chat assistance. This team ensures personalized and consistent support tailored to your specific needs.
Our onboarding process includes understanding your business requirements, building a suitable support team, conducting comprehensive training through a “train-the-trainer” approach, and establishing regular reporting and communication channels to ensure alignment with your business goals.
Each dedicated engineer works 8 hours a day, 5 days a week. We offer flexible scheduling to align with your business hours and can provide coverage during your peak times or specific time zones as needed.
Our dedicated support teams are monitored by an IT Operations Manager who oversees quality levels, analyzes monitoring reports, manages patch deployments, and handles upgrades. We also have a well-defined internal escalation policy to address issues promptly.
You can communicate with your assigned engineer via Instant Messenger for real-time interactions. Additionally, we offer live support on your site and proactive communication with your data center or on-site staff to ensure seamless operations.
Looking for a tighter SLA? Need greater number of helpdesk tickets?
Help us build a custom support plan for your needs.